QuickBooksForum.com.au

I have read some of the postings describing this problem in other forums. However the problem persists and no solution seems to have been identified.

Our customers randomly and occasionally report the .pdf attachment missing and only .dat file attached.

1. the emails were generated by Quickbooks 2009 "Email Tax Invoice" and sent using Outlook 2007, under Windows XP SP3.
2. the emails appear in the Sent Outlook folder showing pdf attachment
3. if the emails are re-forwarded to the same client, then they can see and open the pdf attachment. This is a relatively simple workaround.
4. ALL our customers reporting this problem use MAC and we use PC
5. my (faulty) memory tells me that all these customers are in USA (unreliable fact!)
6. Problem exisits with emails sent either Plain Text or HTML.

It would seem to me that this is a problem with Quickbooks/Outlook interface.
If anyone can suggest a solution to this annoyance, it would be appreciated
Thanks
andyshak

I would love to know a solution. I have a similar problem, but have not been able to see a pattern. All our customers are in Australia and most use PCs, so it's not just a US or a Mac problem. The only consistency with my email problems is that if customer X gets the email but no pdf (or can't open it), it will always happen with that customer, regardless of how many times I try to forward the message and attachment.
We run a computer business and sort out software issues for our clients and even we can't figure out why this happens on our system!
My only solutions have been to print to a pdf program and then attach that item to an email (which works, but takes time) or just to send via snail mail, which is a pain, but generally more reliable.